Our Promise to You:

We guarantee our products to be free of materials and manufacturing defects. Should your building set have a defect which makes the set unusable, we will replace your product at no charge. Please contact our customer service department for instructions for getting a replacement product.

If something is wrong with your order, we want to make it right!
	Did we ship you the wrong product?
	Is the product you received missing parts?
	Did you order the wrong product?

Mistakes happen as much as we try to avoid them! Please let us know if you need assistance exchanging an item or if you have any other problems with our products. We will do our best to correct the issue quickly.

Contact:

CustomerService@BridgeStreetToys.com

+1-781-237-5005 (M-F 9am - 5:30pm EST)